Information, resources, and training for Admin & Reception Teams

As part of the admin and reception team, you have many skills that can be utilised to support cancer patients and improve standards of care in your GP Practice and Primary Care Network. NHS care relies on administration (admin) processes. These processes ensure that patients, staff, equipment and information are in the right place at the right time.

For people who live with long-term conditions, use multiple health and care services or who have additional needs, for example, people with a disability, their experience of admin can play a critical role in their overall experience of care.

High-quality admin has the potential to improve patient experience, reduce inequalities, promote better care – and contribute to a better working environment for staff. Integrated care systems, and place-based partnerships within them, are tasked with promoting more seamless care that better meets people’s needs. To do this they will need to understand the role admin plays in care – from both patient and staff perspectives.

Published: October 2025