Wessex Voices interviewed three Deaf adults who use British Sign Language (BSL). The Rapid Investigation Service (RIS) leaflet was sent in advance to allow time for consideration and feedback. Each interview was carried out virtually with a qualified interpreter for two interviews. One used ‘Live Captions’. This is a record of the interviews and resulting recommendations.

A summary of the findings are that Deaf people will require more time to assimilate information, and an advance indication of what support is available to them throughout their experience of the service. The service will need a good understanding of people’s bespoke preferred communication methods.

Oct 2021