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X-WR-CALNAME:Welcome to Wessex Cancer Alliance
X-ORIGINAL-URL:https://wessexcanceralliance.nhs.uk
X-WR-CALDESC:Events for Welcome to Wessex Cancer Alliance
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DTSTART;VALUE=DATE:20261112
DTEND;VALUE=DATE:20261113
DTSTAMP:20260706T134743Z
CREATED:20260706T134743Z
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UID:10000202-1794441600-1794527999@wessexcanceralliance.nhs.uk
SUMMARY:Enhanced Communication Skills Training (ECST) for SACT Nurses
DESCRIPTION:This course equips SACT nurses with advanced communication strategies to support patients and families through complex cancer treatment journeys\, while also strengthening leadership and collaboration within the MDT. Aligned with the NHS ACCEND framework\, the programme blends practical models\, group discussions\, and experiential role-play to help participants manage difficult conversations with confidence\, empathy\, and professionalism. The course provides a safe and engaging space for nurses to refine skills that directly enhance patient personalised care delivery. \nLearning Outcomes \n\nDifferentiate between purpose-led and agenda-led conversations to improve shared decision-making and patient-centred care during cancer treatment discussions.\nApply structured conversation approaches to support clarity when educating patients and families about systemic anti-cancer therapies\, side effects\, and safety measures.\nRecognise and manage blocking behaviours in themselves and others to foster open dialogue and effective collaboration within the MDT.\nRespond confidently to emotional cues and strong emotions from patients and carers\, demonstrating compassion while maintaining clinical leadership.\nto MDT discussions\, supporting colleagues and mentoring junior staff in effective communication practices.\n\nDate and Time: Thursday 12th November 2026\, 09:00-16:00 \nFormat: Online\, Zoom \nCost: Free \nEmail wessexcanceralliance@wca.uhs.nhs.uk to register your interest
URL:https://wessexcanceralliance.nhs.uk/academy-event/enhanced-communication-skills-training-ecst-for-sact-nurses-2/
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DTSTART;VALUE=DATE:20261203
DTEND;VALUE=DATE:20261204
DTSTAMP:20260706T140017Z
CREATED:20260706T140017Z
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UID:10000204-1796256000-1796342399@wessexcanceralliance.nhs.uk
SUMMARY:Telephone Communication Skills Training
DESCRIPTION:This course equips Healthcare Professionals with the skills and confidence to deliver effective\, compassionate\, and structured telephone consultations. Participants explore the challenges of remote communication and learn practical tools such as the Thinking Environment\, conversation structures\, and facilitating behaviours. Through role-play\, reflection\, and interactive exercises\, the course builds confidence in managing strong emotions\, creating purposeful conversations\, and ensuring patients and relatives feel heard\, respected\, and supported. \nLearning Outcomes \n\nIdentify the unique challenges of telephone consultations and apply strategies to overcome barriers such as lack of body language and rapport\nUse a structured approach to conversations\, balancing the patient’s agenda with professional purpose\nApply the Ten Components of the Thinking Environmentto enhance listening\, empathy\, and equality in communication\nDemonstrate facilitating skills (e.g.\, open questions\, active listening\, summarising) while avoiding blocking behaviours\nRespond effectively to emotional cues and strong emotions\, fostering trust and compassion in patient and relative interactions\n\nDate and Time: Thursday 3rd December 2026\, 09:00-16:00 \nFormat: Online\, Zoom \nCost: Free \nEmail wessexcanceralliance@wca.uhs.nhs.uk to register your interest
URL:https://wessexcanceralliance.nhs.uk/academy-event/telephone-communication-skills-training-2/
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