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DTSTART;VALUE=DATE:20261203
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SUMMARY:Telephone Communication Skills Training
DESCRIPTION:This course equips Healthcare Professionals with the skills and confidence to deliver effective\, compassionate\, and structured telephone consultations. Participants explore the challenges of remote communication and learn practical tools such as the Thinking Environment\, conversation structures\, and facilitating behaviours. Through role-play\, reflection\, and interactive exercises\, the course builds confidence in managing strong emotions\, creating purposeful conversations\, and ensuring patients and relatives feel heard\, respected\, and supported. \nLearning Outcomes \n\nIdentify the unique challenges of telephone consultations and apply strategies to overcome barriers such as lack of body language and rapport\nUse a structured approach to conversations\, balancing the patient’s agenda with professional purpose\nApply the Ten Components of the Thinking Environmentto enhance listening\, empathy\, and equality in communication\nDemonstrate facilitating skills (e.g.\, open questions\, active listening\, summarising) while avoiding blocking behaviours\nRespond effectively to emotional cues and strong emotions\, fostering trust and compassion in patient and relative interactions\n\nDate and Time: Thursday 3rd December 2026\, 09:00-16:00 \nFormat: Online\, Zoom \nCost: Free \nEmail wessexcanceralliance@wca.uhs.nhs.uk to register your interest
URL:https://wessexcanceralliance.nhs.uk/academy-event/telephone-communication-skills-training-2/
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